Frequently Asked Questions

1. General enquiries

1.1 What Deal n Pick.com?

Your access to quality products at a click; to satisfy all your IT, Networking and Gaming needs from the convenience of your home at affordable prices backed by efficient after sales service. Whether you are looking for best deals or newest arrivals in Kuwait be assured no one can service you better that us.

1.2 Can I use Deal n Pick.com and visit the showroom at Hawally?

We encourage you to visit our showroom at Bin Khaldoun Street, Hawally and experience the products and selections to suit your preferences.

1.3 Does Deal n Pick.com have an active online community for posting, sharing, and providing insight on its products and services?

Yes, we do. Our integrated network of social media services includes Facebook, Twitter, and Instagram.

1.4 Is buying online safe?

Deal n Pick provides  a secure shopping experience, as we process payment transactions of KNet and MasterCard only through securely encrypted Payment Gateways. In fact all your personal information, including credit card, name, and address details go through an encrypted channel which is considered to be the best in the industry for secure commerce transactions. Use of your Personal Information is strictly in accordance with Deal n Pick.com’s Privacy Policy.

2. Account enquiries

2.1 Why do I need to register?

You need to be a registered Deal n Pick.com user to be able to buy, plus registration helps you and Deal n Pick.com by

- Contacting you whenever needed.

- Ensuring a safe shopping environment.

- You will get all the updates on latest products, promotions and special offers on Deal n Pick.com based on your preferences and past purchases/sale.

- You can make item recommendations and suggestions.

2.2 Is it free to register for an Deal n Pick.com account??

Yes, registration at Deal n Pick.com is completely free.

2.3 How do I create a Deal n Pick.com account?

Simply click on the signup link at the top of the page, follow the onscreen instructions and in less than 60 seconds you will be officially a Deal n Pick.com account holder. Your Deal n Pick.com account helps us recognize you and your delivery address whenever you shop giving you effortless reception of your purchases as soon as possible without you having to fill up your details every time.

2.4 Why do I need a password?

You need a password along with your  account to be able to transact on the site keep your details and account settings from other use.

2.6 What if I forgot my Password?

Don’t worry that is quite common, just click on the forgot password link by clicking here and follow the directions, need more assistance? Feel free to contact us at +965 2262 5848 .

2.7 How do I change my profile?

Once you have logged on; click on your account link found on top of the page which will take you to your account dashbord page and then save your changes once you’re done changing the desired fields.

2.8 After I have created my account, can I place my first order anytime?

Once you have created an account and logged on; you can make your first purchase at your convenience.

2.9 Will my DealnPick.com account expire if I do not use it for a while?

No, it will remain valid.

2.10 Can I create multiple DealnPick.com accounts?

Sure, as long as each account has its unique e-mail address for registration, though if adding a secondary address is why you want to create multiple accounts; then note that you could always add a secondary address to your initial account and then select whichever address you need your products delivered to at checkout.

2.11 Can someone other than me use my DealnPick.com account?

Yes but we strongly recommend that you avoid sharing your personal details. Your family members and friends can create their new accounts in just 60sec by clicking here.

2.12 How can I get my name removed from the DealnPick.com mailing list?

If you want to be removed from our mailing list, please contact us by clicking here and you will be directed to our Customer Service contact page, fill out the required fields with the word “remove” in the subject line and the email address that you wish to be removed within the contact form. Please note that it may take up to 3 days to action your request. In addition, each electronic mail we send you, will contain details of how you can un-subscribe.

2.13 How can I cancel my DealnPick.com account?

Please contact us by clicking here and you will be directed to our Customer Service contact page, fill out the required fields with the word “Cancel Account” in the subject line and the email address that you used to register within the contact form. Please note that it may take up to 3 days to action your request. In addition, each electronic mailing we send you will contain details of how you can cancel your account.

2.14 What is a Wishlist?

It is an on site feature that you can use to save products you desire to purchase or frequently reorder, schedule email reminders, or to send gift ideas to friends & family. You can view your Wishlist at any time by clicking on the “My Wish List” link at the top of the page, just make sure you are signed in.

2.15 Will my wishlist items expire if I don’t access my account for a while?

Once you have selected an item to be added to your Wishlist it will stay there permanently, until you either buy or delete it.

2.16 When I add an item to my wishlist does the price get saved as well?

The Wishlist does not reserve items & price details for you as they do change within your list in accordance to price & stock updates at DealnPick.com e.g. If a product goes out of stock or gets a price change, the change will be shown in your wishlist as well. However it stores all items that you wish to look at later, and buy at a later date. Any item you add to your Wishlist will stay there permanently, till you either buy or delete it.

3. Order enquiries

3.1 How do I place an order on DealnPick.com?

Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your DealnPick.com shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.

3.2 How do I contact DealnPick.com?

DealnPick.com customer support is always available
at +965 2262 5848 for assistance between 9.30am to 1.00 pm and 4.30 pm to 9.30 pm.

3.3 Can DealnPick.com customer service create an account for me?

We made sure that creating a DealnPick.com account with an upbeat and easy experience yet, if you require assistance contact us +965 2262 5848 and we will make sure an DealnPick.com consultant guides you through it.

3.4 Can I go to your showroom and buy the item there myself?

All items offered at DealnPick.com are available at least at our showroom, Shop 5, Basement, Lulwa Bin Khaldun Complex,       Bin Khaldoun Street, Hawally.

3.5 What payment methods can I use to pay for my order?

Currently we offer various safe and secure payment methods:

-KNet
-Visa
- MasterCard

- PayPal

4. Status and delivery enquiries

4.1 When will I receive the items I ordered from DealnPick.com?

We will deliver your items as soon as possible in accordance with the shipping option selected by you at the time of purchase.

4.2 At What time will the delivery team contact me?

Our delivery team will contact you before the delivery team reaches the delivery address.

4.3 What are the items that can be delivered?

We deliver everything we sell, all over Kuwait!

4.4 How much do I need to pay for my delivery service?

The delivery service charge is dependent option the shipping option selected by you at the time of purchase.

4.5 What are the areas or locations covered for delivery?

Our delivery team covers all locations in Kuwait.

4.6 How can I speed up my products delivery?

We at DealnPick.com generally ensure that you receive your products as soon as possible, and all of that depends on the accuracy of the address details you provide when selecting or editing your delivery address location.

4.7 Can I get the driver’s contact number?

We do apologize, as we don’t give out driver’s numbers to our customers. However our drivers will give you a call prior to arrival.

4.8 If I have changed my mind at the time of delivery, can I cancel the sale and invoice?

No, but you can return the delivered product in accordance with your Shipping and Return Policy.

4.9 I am looking for an item and can’t find it on your website; can you get it for me?

Special orders can be sent to our customer service representitives through the contact us section by clicking here and we will most definitely get back to you with an update as soon as possible.

4.10 I ordered multiple items from DealnPick.com but received only half the items I ordered, what’s the reason for that?

Please check your email for your electronic invoice copy, if you find that you have indeed purchased items that haven’t been delivered then drop us a note the Contact Us page by clicking here, or call on at +965 2262 5848 and we will resolve your issue.

4.11 The item I want is sold out. Will it be available again?

Out of stock items will most definitely be available as soon as possible, otherwise you may follow the special order steps mentioned above and we will without a doubt have either the product or an answer for you.

4.12 I have just placed an order a few minutes ago, but I’ve changed my mind. How do I change/cancel the item?

No problem, you can easily update your orders prior completing your purchase which by the way you get to review automatically as part of your shopping experience before every checkout. However if you had already completed your payment process then you can follow the steps mentioned above in point 4.8.

4.13 I really need the item I ordered today, is it possible for me to pick it up from any of your showrooms?

Yes, you can call on at +965 2262 5848 and pick up your order from Shop 5, Basement, Lulwa Bin Khaldun Complex,       Bin Khaldoun Street, Hawally.

4.14 How much do I need to pay for my installation service?

On site installations are chargeable at rates listed at the time of purchase as per your selection.

4.15 How can I have access to your extended warranty program? How can I use it?

Many products on DealnPick.com are eligible for our Extended Warranty program and you can add up to 5 years of Extended Warranty to a product in the shopping cart. For more details on our Extended Warranty program, please visit our Terms & Conditions page.

5. Post-sale enquiries

5.1 How can I return or exchange items I bought through DealnPick.com?

Returns and exchange have been made easy for you at DealnPick.com. You can return or exchange your product within 14 days of purchase by calling customer care at +965 2262 5848 or emailing us at info@DealnPick.com to schedule pick up from your home. For more information, please refer to our Shipping and Return Policy. We cannot offer any reimbursements for e-delivery products. In the rare cases of digital codes not working, please call us at +965 2262 5848 and we will reach out to you with your new code as soon as possible.

5.2 I need assistance to operate my item?

Our support team is available at the contact center +965 2262 5848. We are trained to provide main guidelines on product knowledge, however if you require an advanced product interaction or training sessions, we can schedule a visit by our technician to you within 24hrs yet please note that this service is charged to you. All these details can be obtained by emailing us through the Contact Us page by clicking here.

5.3 I bought an item yesterday and I found that it is not working?

We will accept return of the item within 48 hours if the item is not working or is found defective. Please make sure the original packing is available, and refer to our Shipping and Returns Policy.